“Partnering with a company that has specific skills and capability in AI, has allowed us to do things that a lot of other banks simply aren’t.”
Nick May, Chief Customer Officer, Beyond Bank
Beyond Bank first engaged Elula in 2022 and since then, Elula’s AI software has been used to help improve customer experience across the retail bank through a smarter use of data. Beyond Bank’s vision is to be Australia’s best bank for customer relationships.
Beyond Bank’s technology strategy identifies a number of goals to support this vision by gaining a deeper understanding of customer needs based on accurate data and insights.
Beyond Bank is now proactively meeting the needs of more customers, which has accelerated engagement and retention rates across their business. By leveraging Elula’s full suite of AI software, Sticky, Nudge and Elastic, Beyond Bank has been able to deliver on their strategy and achieve better customer experiences, improved retention, increased growth across the home loan portfolio and better pricing experiences for customers.
Watch our testimonial video to learn more.
